Privacy Policy

CertiBuild (“CertiBuild,” “we,” “us,” or “our”) operates a verification and certification platform for construction professionals. This Privacy Policy explains how we collect, use, store, and protect information in connection with our services.

CertiBuild is not a marketplace, lead generator, or review platform. It is a structured documentation and verification system. As such, certain information submitted to CertiBuild is intended to become part of a contractor's professional record and may be displayed publicly as part of that record.

By using CertiBuild, you agree to the practices described in this Privacy Policy.

2.1 Information Provided by Contractors

When contractors apply for or use CertiBuild, we may collect:

• Full name, business name, and contact information
• Business registration details
• Insurance documentation
• Licensing information (where applicable)
• Trade classifications and service areas
• Project documentation (photos, descriptions, timelines, materials, records)
• Communications with CertiBuild
• Any additional information submitted during application or verification

2.2 Project and Jobsite Data

CertiBuild collects and stores project-related data submitted by contractors, including:

• Before, during, and after photos
• Project timelines and progress updates
• Documentation of work performed
• Supporting files (permits, receipts, inspection records, etc., if provided)

This information may become part of a contractor's verified record.

2.3 Information from Homeowners or Third Parties

We may collect limited information from homeowners or other parties, including:

• Project-related confirmations
• Structured feedback flags (e.g., late, incomplete, cleanliness issues)
• Communications related to disputes or verification

CertiBuild does not operate as an open review platform and does not publish free-form reviews.

2.4 Automatically Collected Information

We may collect technical data such as:

• IP address
• Device type
• Browser type
• Usage activity within the platform
• Log data related to access and interactions

We use collected information to:

• Evaluate contractor applications
• Verify documentation and project records
• Maintain certification status and compliance
• Build and maintain contractor records
• Monitor system integrity and prevent fraud
• Enforce CertiBuild standards and policies
• Communicate with users
• Improve platform functionality

CertiBuild does not sell user data to third parties.

4.1 Public Record Data

Certain information is intended to be publicly visible as part of CertiBuild's core function, including:

• Contractor name and business identity
• Certification status
• Verified project records
• Documentation submitted as part of approved records
• Pillar status or compliance indicators

By submitting information for certification, contractors acknowledge that this data may be displayed publicly.

4.2 Private and Restricted Data

The following information is not publicly displayed:

• Personal contact details (unless voluntarily made public)
• Sensitive documents (e.g., full insurance policies, ID documents)
• Internal review notes
• Dispute records (unless required by law or enforcement)

CertiBuild reserves the right to determine what information is necessary for public trust versus internal use.

CertiBuild operates as a verification system. Submitted information may be:

• Reviewed
• Accepted or rejected
• Flagged for inconsistency
• Subject to re-verification

CertiBuild may retain submitted data, including rejected or flagged materials, for integrity, audit, and enforcement purposes.

CertiBuild retains information as necessary to:

• Maintain contractor records
• Preserve historical documentation
• Enforce standards and policies
• Comply with legal obligations

Contractor records, including project documentation, may be retained even if certification status changes, is suspended, or revoked.

CertiBuild does not guarantee deletion of historical records that are part of the system's integrity.

We may share information:

• With service providers that support platform operations (e.g., hosting, payment processing)
• When required by law, subpoena, or legal process
• To protect the rights, safety, or integrity of CertiBuild, its users, or the public
• In connection with disputes, investigations, or enforcement actions

CertiBuild does not sell or rent personal data.

We implement reasonable administrative, technical, and physical safeguards to protect data.

However, no system is completely secure. By using CertiBuild, you acknowledge that data transmission and storage carry inherent risks.

Users agree:

• To submit accurate and truthful information
• Not to upload misleading, false, or fraudulent documentation
• To maintain updated and valid records (e.g., insurance, licensing)

CertiBuild reserves the right to take action, including suspension or removal, for violations.

Depending on your location, you may have rights to:

• Access your personal data
• Request corrections
• Request deletion of certain personal information

However, requests may be limited where data is required to:

• Maintain system integrity
• Preserve verified records
• Comply with legal obligations

CertiBuild may use third-party services (e.g., payment processors, analytics providers). These services operate under their own privacy policies.

CertiBuild is not intended for use by individuals under 18. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date.

Continued use of CertiBuild after changes constitutes acceptance of the updated policy.